Lead Application Support Analyst


Job Information

Job Location: Bethesda, MD

 
Key Job Functions

  • Provide production support or technical support to users of a customized or proprietary application.
  • May act as lead.
  • Allocate work to staff, plan, communicate, evaluate and manage performance by staff.
  • Assess needs for technical development of staff and provide formal or informal training opportunities to staff.
  • Confer with management of client groups using application(s) supported by group and assess uptime, productive use of application, and needs for further development or enhancements to make application more useful.
  • Plan and conduct regular or periodic meetings of staff responsible for maintaining applications in production to assess issues or bugs and plan strategy for addressing them.
  • Plan, contribute to, or conduct projects for testing software enhancement, developing requirements for system enhancement, revision or development of application, or related projects.
  •  Provide two tier support to all applications and provide assistance to all end users and identify any issues in production.
  • Maintain schedule jobs and perform troubleshoot on processes and resolve all issues.
  • Provide training to various new employees and assist with expert knowledge on production processes.
  • Document all production applications and resolve all application issues and answer all requests.
  • Monitor all performance metrics for various production systems and identify root cause for all technical issues and recommend solutions.
  • Analyze all applications and recommend necessary upgrades and patches and perform troubleshoot on all issues.
  • Participate in periodic meetings and maintain all applications for productions and plan appropriate various strategies.

 

Education

  •  Bachelor’s degree and 6+ years of related experience

 

Specialized Knowledge and Skills

  • Experience in supporting all phases of SDLC.
  • Knowledge of Operating Systems, Middleware, DB, Webservers.
  • SQL Performance tuning.
  • Unix commands, Unix Shell Scripting experience.
  • Experience with ITSM Tools (Service Now or Remedy or any other ticket tracking tools).
  • Understanding of database concepts Hands-on experience with SQL queries
  • ITIL Foundation Certification (Preferred).
  • Must be willing to provide on call support on a rotation basis for 24×7 support.

 

CLICK HERE to download the job application and email to website@hiring-strategy.com with your resume.